Privacy Policy

Privacy Policy

Privacy Policy

1. Introduction

Welcome to Venerable Construction Services Group, LLC (referred to as “we,” “us,” or “our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our customer portal, or otherwise interact with us.

By accessing or using our website and/or portal, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, you must discontinue using our website and portal immediately.

2. Information We Collect

2.1 Personal Information

  • Contact Details: Name, email address, phone number, mailing address.
  • Account Information: Username, password, and any other login credentials required to access our customer portal.
  • Financial Information: Payment details (e.g., credit/debit card information, bank account info) as necessary to process invoices or estimates.
  • Project or Service-Related Information: Information you provide related to your construction project, property details, or service requests.
  • Mobile Information: Phone numbers and other mobile contact details you provide to us for communication purposes.

2.2 Non-Personal Information

  • Usage Data: Information about how you navigate our website and portal, including pages viewed, links clicked, time spent on pages, and other diagnostic data.
  • Device Information: Details about your device, such as IP address, browser type, operating system, device identifiers, and referring URLs.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  1. Providing Services: To create and manage your portal account, process estimates and invoices, schedule appointments, and communicate with you about your construction projects.
  2. Customer Support: To respond to your inquiries, troubleshoot issues, and address customer service needs.
  3. Business Operations: To evaluate and improve our services, develop new features, conduct audits, and maintain the functionality of our website and portal.
  4. Marketing and Communications:
    • We may send you updates, promotions, or other information that may be of interest to you, but only with your explicit consent where required by law.
    • We will not share your mobile information for marketing purposes without your explicit consent.
  5. Legal Compliance: To comply with applicable laws, regulations, and legal processes, or to respond to lawful requests from public authorities.

4. Data Sharing and Transfers

4.1 Consumer Consent for Data Sharing

  • We require your explicit consent before sharing your personal data with third parties for marketing purposes.
  • We will not share your mobile information for marketing purposes without your explicit consent.

4.2 Data Transfer Commitments

  • We commit not to transfer your personal data to external organizations without your consent, except as required for service provision or by law.
  • Where we engage third-party service providers (e.g., for payment processing, hosting, marketing support), we implement strict access controls and contractual agreements to prevent unauthorized data sharing.

4.3 Service Providers

We may share your personal information with third-party vendors or contractors who perform services on our behalf (e.g., payment processing, hosting, customer support) and require access to your information to carry out their work for us. These service providers are bound by contractual obligations to keep your personal information confidential.

4.4 Business Transfers

If we are involved in a merger, acquisition, asset sale, or other business transaction, your information may be transferred as part of that transaction. Any acquirer or successor of our assets may continue to use your personal information as set forth in this Privacy Policy.

4.5 Legal Obligations

If required by law, court order, or other governmental or law enforcement authority, or if such disclosure is necessary to protect our rights, property, or safety or those of our customers or others, we may disclose your personal information as needed.

5. Cookies and Other Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to collect information about your activities on our website and portal. This information helps us:

  • Recognize you when you return to our site or portal.
  • Remember your preferences and settings.
  • Personalize content and advertising (if applicable).
  • Analyze site performance and usage trends.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you choose to disable cookies, some parts of our website or portal may not function properly.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. After that time, we will either delete or anonymize your information or, if this is not possible (for example, because your personal information has been stored in backup archives), we will securely store your information and isolate it from any further use until deletion is possible.

7. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. While we strive to protect your personal data, we cannot guarantee its absolute security. You are responsible for keeping your account credentials confidential and for notifying us promptly if you believe your account has been compromised.

8. Children’s Privacy

Our website and portal are not intended for children under the age of [13/16, depending on jurisdiction]. We do not knowingly collect personal information from children. If you become aware that a child under the applicable age has provided us with personal information, please contact us so that we can take appropriate action.

9. Your Rights and Choices

9.1 Opt-Out of Marketing Communications

You have the right to opt out of receiving marketing communications from us. If you receive an email or SMS marketing message from us that you no longer wish to receive, you can click the unsubscribe link (in the case of emails) or reply “STOP” (in the case of SMS), or contact us using the details in the “Contact Us” section below.

9.2 Right to Opt Out of Messaging Campaigns

You have the right to opt out of receiving SMS messages from us at any time. To opt out, please reply “STOP” to any message you receive from us or contact us at [Email Address].

9.3 Other Data Subject Rights

Depending on your jurisdiction, you may have additional rights regarding your personal information, which can include:

  • The right to access, update, or delete your personal data.
  • The right to object to or restrict the processing of your personal data.
  • The right to withdraw consent (where we are processing your personal data on the basis of consent).

To exercise any of these rights, please contact us using the details in the “Contact Us” section below. We will respond to your request in accordance with applicable data protection laws.

10. Third-Party Links

Our website or portal may contain links to third-party websites or services that are not controlled by us. We are not responsible for the content, privacy practices, or security of any third-party site or service. We encourage you to review the privacy policies of any third-party site or service before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will notify you of any material changes by posting the new policy on our website and updating the “Last Updated” date at the top of this page. Your continued use of our services after any such changes constitutes acceptance of the revised Privacy Policy.


12. Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise any of your statutory rights, please contact us at:

  • Venerable Construction Services Group, LLC
  • 12530 Fairwood Pkwy Ste 120-1254, Bowie, MD 20720
  • info@vcsconstruction.com
  • 301-809-1432